gareth170
Up to speed
Joined 16 years ago
User Profile
User Widgets
Contributions
Re: Email down AGAIN this morning!!!
Molly_T wrote: Hi Gareth170 👋 Sorry to hear about these issues with your Virgin Media email address. Can we just check a few things to help us best identify where the issue may be and offer further support; 1) Are you trying to access the account via our webmail service 👉 https://virg.in/webmail 2) What happens when you try to access? Are you getting an error code or message of any kind? Thank you for your patience in the meantime! We do appreciate these kinds of issues can be frustrating. All the best. 🌞 also to let know my virginmedia and ntlworld mailboxes was setup from my mums account and when she passedaway in 2021 i had to signup to virginmedia in my own name in 2021 and I told them that I want to keep my mailboxes from my mums old account and they said yes the mailboxes can still be used has they are separate from the account now I am thinking that they haven't linked the 2 mailboxes to my MVM account hence that why i'm not seeing the "Manage your Virgin Media Mail app password" in account details on my MVM account is there anything you can do?1.7KViews0likes2CommentsRe: Email down AGAIN this morning!!!
it says " Your Virgin Media Mail account is currently unavailable This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore. If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution. Follow these steps unlock your Virgin Media Mail account Step 1. Go to My Virgin Media : to create a new password for your My Virgin Media account. We need you to create a new password for this account as there may have been a security breach. Select Sign In Select Forgotten your email or password? under the password box Follow the instructions to change your password Step 2. Next, we need you to generate a new password to be used specifically for signing in to third-party mailbox apps (like Outlook or Gmail) to access your Virgin Media Mail emails. Even if you don’t use these apps to access your emails now, we still need you to reset the password anyway to fully secure your account. Sign In to My Virgin Media a. Go to Account settings, then Account details b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Then, under Virgin Media Mail app password tap Get password Continue the flow and a new secure password will be generated for you Update any third-party apps that you use to access your Virgin Media Mail emails with this new app password Please note that as this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps) this won’t affect your My Virgin Media password. So, if you check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still only need your My Virgin Media password." but the problem is i don't have the option "Manage your Virgin Media Mail app password" in account details1.7KViews0likes0Comments