ContributionsMost RecentMost LikesSolutionsRe: Unable to pay by debit card....STILL I've set up direct debit, i'm getting too old for this stress, hopefully it works, but i pity all those who still have trouble paying the way i wanted to in the first place, thats been a few years now it's not been sorted. Thanks for all the replies and advice Re: Unable to pay by debit card....STILL Using this page here : https://www.virginmedia.com/support/help/billing-and-payment/my-virgin-media/collections/pay-now The link you posted takes me to a 404 error, the image in the screenshot is once i've put all my details in and selected pay now, it then takes me to the image posted above. Re: Unable to pay by debit card....STILL Hi there, i've tried 3 different browsers, and it's a Royal Bank Of Scotland Visa Debit card. Unable to pay by debit card....STILL Hi i've had a problem using my debit card to pay my virgin media bill, for quite some time now, i've resorted to using my partners card, but it's not the most convenient. When i go to pay it shows this...... I have been in touch with my bank today and they have said they have not declined any such transaction and that it is a problem with virgin media payment system, it's like it's not even triggering my banks verification, this has been ongoing for a few years now and still doesn't seem solved, can anyone please help me, i know other payment methods are available, but this is the one i would like to use. Thanks Re: How to track a complaint I submitted a complaint earlier on and the same happened to me, it did not register. I had to retype the whole complaint and do it again, and this time when i did it i got a complaint reference number, and an email to say that the complaint had been submitted. Seems like the website is pretty crap tbh, live chat not working either......................i wonder why ???