Rimmer100
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Re: Renewed contract in June but sent an updated one with changes at the end of the month
John took a look and there was no consent against the new contract so the changes won't be implemented. Not sure why it was sent in the first place, but that's probably a thread that doesn't need pulling! Thanks for getting this sorted.10Views0likes1CommentRe: Renewed contract in June but sent an updated one with changes at the end of the month
This is what I thought. It was just pure luck I checked that e-mail account today. The Virgin Bills are the only things that go to it so I don't check that particular folder that it goes to. It looks like I've probably got a week to try and get it sorted before having to use the cooling off period!36Views0likes0CommentsRe: Renewed contract in June but sent an updated one with changes at the end of the month
Thanks for the response. Yes my V6 has had the option to upgrade to 360 for a while but once I found out it would wipe everything (and how much worse it is) I haven't hit that button. The new contract information sheet is dated 30th June - my original 18 month finished in the middle of June which is why I'd sorted it out by 2nd June when I used the option to sign up again from my online account. Hopefully the forum team will come along or I'll have more luck with customer service tomorrow.36Views0likes0CommentsRenewed contract in June but sent an updated one with changes at the end of the month
I was coming to the end of the 18 months and used the online service to renew for another 18 months. I signed up on 2nd June and was sent the pre contract agreements. It said: M250 Mixit TV Line rental and Weekend chatter As my parents are also going through this I checked my Virgin email today (actually an Ntlworld account) to see what it says and saw a new contract had been issued on 30th June. Although the price was the same the content had changed to: Broadband Installation, M250 TV Essentials, Virgin TV 360 Line rental and Weekend chatter Firstly I didn't ask for a contract change so I'm not sure why this has been sent out. I have a V6 box which currently has various recordings on it that I don't want to lose so haven't yet upgraded it to TV 360 (from what I've seen the interface is worse than the current Tivo one). Also my understanding is that TV Essentials has fewer channels and also doesn't allow recording? I'm trying to start a support call via WhatsApp but that doesn't appear to be working. Is this a forced downgrade or am I still getting what I agreed to on 2nd June and this is just to update the packages to what they are now called on the VM systems?Solved89Views0likes9Comments