ContributionsMost RecentMost LikesSolutionsRe: Netflix Charge -fed up of being unable to cancel!!! So - i managed to get a refund for the historical Netflix charges and yet another promise that the monthly £17.99 charge will stop i have just received my bill for May and guess what - another Netflix charge on my account this is now beyond a joke - can someone please escalate this to get resolved (and another refund for £17.99) Re: Someone else logged into my netflix app So - i managed to get a refund for the historical Netflix charges and yet another promise that the monthly £17.99 charge will stop i have just received my bill for May and guess what - another Netflix charge on my account this is now beyond a joke - can someone please escalate this to get resolved (and another refund for £17.99) Re: Netflix Charge -fed up of being unable to cancel!!! How will i hear back from them- this is the third month running i have been told that the payment will be cancelled but i never hear back from anyone? Re: Netflix Charge -fed up of being unable to cancel!!! I havent spoken to anyone about it yesterday. I did however use the 'netflix account recovery' feature and it listed a completely differente email address than the one we use for netflix so someone has managed to link an account to my virgin account - this need to be unlinked ASAP. Re: Someone else logged into my netflix app Interested in any resolution too Netflix Charge -fed up of being unable to cancel!!! For the past 5 months or so i have been charged £18.99 a month on top of my usual package. Customer service say i must have signed up for Netflix on my V6 box but i havent. I have phoned customer services each month to be told they will cancel it and my latest bill has just arrived with ANOTHER £18.99 charge This has cost me £90 so far, for something i never signed up for and as a customer for 12 years now i am seriously about to cancel my account and move to SKY!!!! We already have a Netflix account and pay each month for that and when i checked the Netflix app on my V6 it was signed into that account I am stumped as to how to progress this. I have no faith in the customer service so can someone please advise. Happy to provide more info if an admin can contact me. I would like my past payments refunded and future payments cancelled otherwise i will go elsewhere and cancel my account Re: TV Control app won’t let me sign in That covers issues finding the box once logged in and nothing at all related to my issue!! Re: TV Control app won’t let me sign in It says password incorrect - even though its the same one i use on my other devices Re: TV Control app won’t let me sign in The app does not appear under my icloud apps so nothing to delete Re: TV Control app won’t let me sign in Yes they are both on the latest version of Ios 17.2.1