ContributionsMost RecentMost LikesSolutionsRe: Upgrading (or trying to) cancel that, it just switched off and back on. Now the installation is complete. Just need to learn how to use it properly :-) Upgrading (or trying to) Received my new remote, followed the instructions and then got "installation failed". Before I start faffing around some more I have the error codes, can anyone tell me what they mean? MA3/14/40 Thanks Re: I cant access my welcome emails or any bills and need my account number and area code Do you pay by direct debit ? If so you can go onto your bank app and check your Virgin Media payment, the ref will be your account number. Ignore the last 3 digits if they are 001. Cant help with the area ref, I just happened to remember mine. Netflix I added a reply to a very long thread about this issue but I can't navigate to the end of that thread. Ive just renewed my contract and was told on the phone it included Netflix, I got the emails regarding the contract but nothing about Netflix. It does mention something but I'm not sure what it means. Totally unrelated but how do you find your own posts ? Re: Help with login All sorted and I think Im a moron, cause with the IT lady on the phone she told me to try logging in and let her know what it said. I tried and succeeded immediately. I must have been doing something wrong to start with. thanks all. Re: Netflix Activation Can I jump in on this ? Me too, I had an issue with logging in and got it sorted. But at the same time I asked about my contract ending soon. They gave me a decent new package and did say Netflix was included. I never got an email about that. But on looking at my contract, what does this mean, where it says something about Netflix being declined ? Re: Help with login Wee update, I ended up phoning them and now I have to wait for an IT guy to call me. The problem is that I still have my NTL email at Virgin and I think my VM02 is my hotmail address. But when I tried to switch it over, they sent the email confirmation to the virgin one that I cant access. Thanks for responding Carley , fingers crossed the IT person can sort it all out. Re: Help with login Im sure Im linked but my VM bills arent there to check.. Re: Help with login Thanks but any emails I have from them are in my virgin media account that I cant access. I found my most recent contract in PDF but there is no account number on it and Ive triple checked. I actually found my account number in a 5yr old message on this site, but it mustve changed when I moved house 4 yrs ago cause the login isnt recognising it. Im absolutely stumped and have no idea what to do next. Obviously I want to be able to access my bills etc. I dont have any paper bills or info. Im kicking myself now for throwing out the last letter I got from them. Its all a bit frustrating cause Im almost certain I did link them already and I have no problem logging into the 02 site. Help with login I am going round in circles. I can login to my VMO2 thingy. But that only shows details about my mobile. I am trying to login to my virgin media email/billing account. Its asking me to link my accounts (which I thought I had already done) but to do it I need my account number to start with. I need to access my account to find my account number. I have no idea why they are making it so difficult now. any help (preferably simple) would be great thanks. PS I am on my desktop not an app. Solved