MikeMartin
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Re: Sky Sports UHD FF/Rewind not working properly
FYI, the ‘upgrade’ to TV360 is free, but I believe you have to be ‘in contract’. You have to contact Virgin and request an upgrade which includes sending you a different remote. I understand the Horizon software that runs on TV360 is owned by Liberty Global, who are the owners of Virgin Media. Liberty Global also runs the Horizon software on their other boxes across Europe. So I wonder if it is to Virgin’s advantage to push the TV360 ‘upgrade’ if it minimises licence payments to the Tivo (third party) organisation. Be aware that, although TV360 menu navigation is much slicker and has far more inbuilt apps, TV360 uses completely different software to Tivo/V6. Everything changes and there is no going back. Many features on Tivo are dropped, and there is no process to move your recordings or Series links to TV360. So please do your own research before deciding to ‘upgrade’. There is lots of information and experiences on this forum from customers about ‘upgrading’ to TV360. Of course, it would be much easier for customers if Virgin just fixed the stuttering UHD issue on Tivo/V6 boxes.665Views0likes0CommentsRe: Sky Sports UHD FF/Rewind not working properly
That is an unacceptable and unhelpful reply from Virgin. You have provided nothing new that has not already been posted on this thread. What you have not addressed is:- Why? 1) Why hasn’t the software bug on the V6 Tivo been worked on? It must be a software bug as the hardware is exactly the same i.e. TV360 & V6/Tivo. 2) Why hasn’t Virgin spent money to fix the software bug when for over 12mths Virgin has been selling UHD Sky upgrades for £7 to £10/mth on a V6 Tivo box, yet knowing it does not work properly. Some might consider that a fraudulent activity, particularly when a decision had been taken not to fix the major bug, and customer were not informed of that fact, or even the bug existed, yet you carried on selling and taking people’s monthly payments. 3) Why has Virgin continued to take customers money for over 12mths, when they have know the service offered has a major software bug and has no intention or plan to fix it? 4) Why do you really think your suggestion of an “upgrade” to TV360 is an acceptable solution? I would have hoped you would have respected your customers enough to have read all this thread. If you had done so you would have learnt why your upgrade solution is not acceptable. Your supposed “upgrade” means customers lose ALL their 50 Series links and ALL their recordings, which is a huge negative for customers. 5) Why have you not even apologised to customers for Virgin’s poor UHD functionality, poor UHD service, poor taking of money, and very poor response and offer. Overall a very bad customer experience, showing Virgin appears to have little or no respect for their customers. Please come back with a proper response. Alternatively, tell us how we can get a proper considered response e.g. from Virgin’s CEO.703Views0likes0CommentsRe: Sky Sports UHD FF/Rewind not working properly
It is now over two weeks since Virgin Media representatives said they would get back to us about this really frustrating stuttering issue on Sky Sports UHD channels. Isn’t that long enough to be able to confirm the issue and whether there will be ANY attempt to fix it.788Views0likes0CommentsRe: Sky Sports UHD FF/Rewind not working properly
Just to make it very clear:- The issue is only on the four Sky Sports UHD channels, and only when streaming a true UHD source (as sometimes the source is really HD). There is no issue with other UHD channels like TNT UHD (Ch531) and no issue with Sky Sports HD channels. Plus the SW expert says there is no issue with the V6 box running TV360 software.873Views1like2CommentsRe: Sky Sports UHD FF/Rewind not working properly
As reported in my previous posts:- I was told last Tuesday that the Virgin expert on the V6 software (called Nigel) had told the engineer that came to my house the week before, that the serious stuttering was a known problem limited to Sky Sports UHD on V6 Tivo boxes, and there was no solution available.862Views0likes3CommentsRe: Sky Sports UHD FF/Rewind not working properly
Could you reply whatever you find out, so customers get an updated answer of whether Virgin is going to fix this issue. Also are you contacting all the Virgin sales teams, to ensure they do not continue to sell Sky Sports UHD, without the customers being first informed that FF&RW do not work properly on a V6 Tivo box? After-all, your customers should all have been told that BEFORE Virgin took our money and/or put us on long term contracts, which I suspect OFCOM would agree are now no longer enforceable.882Views0likes5CommentsRe: Sky Sports UHD FF/Rewind not working properly
The Virgin engineer contacted me today after speaking to the Virgin expert SW engineer. Apparently the FF & RW serious, annoying stuttering is a known V6 Tivo issue, with no Tivo solution. So why wasn’t I told this last October after an engineer visit? Importantly why was I even sold Sky Sports UHD last October when it was known it did not work properly on a V6 Tivo box. Apparently the only solution is to go to all the trouble of re-programming my Tivo V6 box with TV360 software. That means I lose all recordings and all my 45 series links. That is unacceptable. As the Virgin hardware is unchanged between a V6 Tivo and a TV360, I am certain it must be possible to upgrade V6 Tivo SW to properly support FF & RW on a V6 Tivo box. I cannot think of any other explanation other than Virgin Media have CHOSEN not to spend the money to do so, despite selling Sky Sports UHD upgrades to V6 Tivo customers. Does than show contempt for their customers? Also selling something to consumers knowing it does not fully work, might be considered a fraudulent action. Namely, making money despite knowing the service does not fully work properly. .908Views0likes0CommentsRe: Sky Sports UHD FF/Rewind not working properly
I have to add, it very, very frustrating trying to use a recording of Sky Sports UHD football. Most people, like me, fast forward to the beginning of the match, but the stutter is so bad that it jumps up to five minutes between screenshots and I end up seeing a team has scored before I have even had a chance to start viewing the game!! Like today with Liverpool v Crystal Palace.961Views1like8Comments