mike_
Fibre optic
Joined 14 years ago
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Re: Homeless - Cancellation Fee, Poor Customer Service
Hi this is happening to me too. My employer went bust owing lots of money. Due to my disability I will struggle to get another job. Benefits won't cover all my outgoings. I have no choice but to be homeless and live in my van but Virgin is being greedy and demanding an EDF. I've been a customer for over 11 years. Have some compassion. The agent in the live chat tricked me saying they understood my situation, and that the EDF was just an estimate, so i went through with the cancellation and then the EDF was only about £15 less! I could just have switched to social and then cancelled the 30 day rolling contract but I couldn't do that until after I need to move out (end of this month) because I won't get my first UC payment until 6th October29Views0likes0Comments