ContributionsMost RecentMost LikesSolutionsRe: Failed Recordings > Recording Not Possible Thanks I'm aware that this is a "reasonable endeavours forum" but ironically it's better that the service I get chatting with an agent FWIW I've had kit sent to me before now and a return label for the redundant box Re: Failed Recordings > Recording Not Possible Hi I was forced to have an engineer visit and they failed to turn up today, no phone call, nothing. Really angry about the waste of my time I actually just want a new box sent - I don't really need an engineer to plug a new box in for me... Also, when trying to us MyVirgin to resolve this, one of the agents incorrectly recorded my credentials and I am now waiting up to five days for VM IT to fix the error. So painful Re: Failed Recordings > Recording Not Possible I did all that when I realised the recordings had failed. Recordings can't be transferred between boxes though so having a second one when the first one has failed doesn't have any advantage Re: Failed Recordings > Recording Not Possible I just wish they would send a replacement - insisting an engineer visits is a waste of my time Re: Failed Recordings > Recording Not Possible Is there anyone from VM that reads these posts? I've just waited for 4 hours for an engineer and they didn't turn up. I just need a new box sent out. This is a joke TBH Re: Failed Recordings > Recording Not Possible Just noticed I also cannot pause live tv - I presume this is a failed hard drive which is required to cache the feed Customer services: can I get a replacement sent? Failed Recordings > Recording Not Possible I'm afraid this is another post about the unreliable 360 box - this seems to happen to me almost every year... previously trying to resolve the issue results in everything being deleted including planned recordings/series link Came back from holiday and can see that everything in the recordings list has a red exclamation mark symbol (recording failed) Trying to play any of them results in the CS2214 message Recordings page says disk full; settings states 0% used I've manually deleted the failed ones and when an episode in the same programme is recorded on my other box, all the old failed recordings return (and are unwatchable) I can schedule a recording/hit the record button but these all subsequently appear as failed I've rebooted etc. - no resolution Currently I can only record on the other box When watching some programmes, the box puts a notice that it can't show programmes due to low bandwidth, reboots and then restores all the failed recordings (I have Gig connection and the diagnostics show no problems with streaming) Build v5.21 App v90_2025092