ContributionsMost RecentMost LikesSolutionsRe: Virgin Media Alert: Your device may have a malware infection I had - but thank you for the reminder. I blocked Port 25 outgoing on my router so it should be impossible for any device to be using that. Re: Virgin Media Alert: Your device may have a malware infection Thank you - I did follow that link. If you could explain to me where on that page it tells me how what kind of "malicious traffic" is being identified for me to troubleshoot which of the two dozen devices on my network are creating it I would be very grateful. Even moreso if you could tell me how to install AV on an IoT smart sensor. Or how I have any way of detecting when I have eliminated the problem. A page of incredibly generic advice that gives a dozen possible solutions, without any way of accessing more information about the problem is not terribly effective. Re: Virgin Media Alert: Your device may have a malware infection That's not helpful as I cannot determine when the alleged malware detection is triggered. Re: Virgin Media Alert: Your device may have a malware infection Re: Virgin Media Alert: Your device may have a malware infection There are no useful or relevant instructions. If there were - I would follow them. Generic advice about malware scanners and virus checking does not count. I am still in limbo without further information on what kind of activity is being detected. Re: Virgin Media Alert: Your device may have a malware infection Now a fifth email. Re: Virgin Media Alert: Your device may have a malware infection Another email. Re: Virgin Media Alert: Your device may have a malware infection And now I've had my fourth warning. I wonder if there is some kind of loyalty scheme that might get me a free coffee? Re: Virgin Media Alert: Your device may have a malware infection Yeah, thanks. Again, that is not terribly helpful advice. Your system has detected some kind of issue, and as a result you are threatening me with disconnection - but you cannot give me any useful information on that issue. I hope you can appreciate the information gap here... Re: Virgin Media Alert: Your device may have a malware infection Hi - sadly that page you link is full of references and information based on the type of infection that has been identified. I have not been provided with this information, which is exactly what I am asking for...