ContributionsMost RecentMost LikesSolutionsRe: Why can't I get virgin media both neighbours have it? Also, when people have had members of the team look into it, has this involved any more than checking the postcode tool on the website? I tried speaking to someone on the online chat but they didn't seem to understand the issue. The property I'm moving to says services are not available. The next door neighbour's address says they are available. The house is only 20 years old, and the old address of the site that it was built on is still showing on the online postcode checker as being available. Why would services be available on the site and next door, but not at the "new" address? Re: Why can't I get virgin media both neighbours have it?I'd like to, but if I try to on my online account it says it's not available, so looking like I'll need to cancel...Re: Why can't I get virgin media both neighbours have it? The house I’m moving to is apparently not in a Virgin area, but the house next door can get up to 600mb?! Can one of the team look into this for me?