Hi Armstrong, I have the same reply for you too, hope you don't mind me copy/pasting it  I shall be happy to take a look for you. Just to be clear though - if the email addresses are linked to an old VM account with no active, paid-for broadband s...

Hi laura1980, I shall be happy to take a look for you. Just to be clear though - if the email addresses are linked to an old VM account with no active, paid-for broadband service, restoring access may not be possible. If you have a current VM accou...

Hi niro10, Access may not be possible. Your email address may have been removed or locked down. Possible options for us may be to a) delete the address or b) link it to an active VM account (if you have one). Let me take a look first and then we'll...

Hi JebusUK, I'll need to check the status of your ntlworld email address on our systems. Ideally, if it's still intact, we should be able to link it to your current VM account. This may not be possible though so I'll take a look first and advise fro...