ContributionsMost RecentMost LikesSolutionsRe: V6 box freezing all the time Hello David_Bn. I was really surprised the engineer came out in all that snow, he had to park his van down the bottom of the street and walk up with his gear, so a big thank you to Paul 65328, everything is fine fingers crossed, and thank you for fixing this so quickly, I'm so impressed I've signed up for another 18 months. 😁 Re: V6 box freezing all the time The engineer game to day which I didn't expect seeing how the weather was, I didn't think he'd get up my street, so thank you Paul, he fitted another box and fingers crossed it's much much better, thank you for all the help John.👍 Sandra. Re: V6 box freezing all the time Hi John, Yes I will after he's been on Saturday, thank you once again for all your help. Sandra. Re: V6 box freezing all the time Thank you John, I have posted my details to you in another message. Re: V6 box freezing all the time Thank you. but no ones replying except you, I need an engineer to come out with another box, yes another box because I know for sure we don't get new boxes, I can't watch any of my recordings, Re: V6 box freezing all the time Sabrina I'm sorry to hijack this thread but I've posted about my V6 box freezing on recordings all the time and no team menber has replied, I can't watch any recordings because they play for a few minutes then freeze, I have to delete them, I can't fast forward on them at all to get past the freezing, I'm just about ready to throw this box out of the window, can you please help. Re: V6 box freezing all the time I tried calling them today and couldn't type in the security number fast enough, it kept saying it was wrong so I had to hang up, thank you for replying. Re: V6 box freezing all the time Just gone into my messages and the exact same thing happened in April 2023, now this one is doing it, so these boxes don't last long do they. Please send an engineer to replace this box. and hopefully it will last londer than 19 months. Re: V6 box freezing all the time This is still happening all the time now, I can't watch anything I've recorded, can you send an engineer out please. Re: V6 box freezing all the time No I don't think I have the same issue with on demand.[if by on demand you mean Netflix Amazon Prime etc] I'm pretty sure my V6 box is on the way out, thank you for your reply.