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Re: FAO - Virgin media customer services
so now a manager in the call centre finally said there is nothing he can do, i asked to speak to the UK based customer services/retentions team, He said there is no way to do that and only way is to keep calling and maybe it gets through to the UK based team instead of the Indian team who cannot help. So I said so I need to keep calling over and over on the off chance that I get through to the UK team who maybe able to help further, but he said most the time it will get me through to their Indian team who cannot help, so If I do this I said I will get each time i call added to the log for customer services to know just how many times ive treid to call. What a joke of a customer service that really is.Re: FAO - Virgin media customer services
TO BE HONEST IF THEY FIXED IT THIS WEEK, IM AT THE POINT I DONT CARE ABOUT COMPENSATION, I JUST WANT A CONNECTION THAT IM CONTRACTED TO HAVE. Your advice about logging reports etc. No, don't need to do that 2 engineers have been out, they already know the problem is the cable form the cabinet to my house and they could not fix it as its a 2 man job and it was booked for yesterday but they never arrived.... now booked for 20th Nov, but im not happy with that wait considering I first reported this issue in August. Now up to 45mins+ waiting in the queue. PS. I don't use wifi on my PC, I use wired connection, on the odd occasion the speed is ok, but 95% of the time its bad, its a poor signal on the external cable from cab to my house, already confirmed by the 2nd eng who visited me.Re: FAO - Virgin media customer services
And now I'm argueing with customer services, because the guy on the line said there is no record of any booking for yesterday. I literally told him that his colleague just called me to apologise that nobody was available to do the work booked for yesterday and gave me a new date of 20th Nov. This guy doesn't have any record of yesterday, but his colleague did when she called me. VirginMedia your customer services is terrible, he accused me of calling him a liar, I didn't do that I said that whatever info he is looking at is missing the info about yesterdays booking. I'm currently on hold to speak to escalations now. Been on hold for 15+mins now.FAO - Virgin media customer services
I'm fed up and want to talk to customer services about compensation now. My line has been running at around only 200Mbps since August, 2 engineers have visited, and the latest situation was that a 2 man crew were due to visit yesterday to replace the cable from the cabinet to my house. I just received a call from your indian call centre who called to say the work was not carried out yet, as no crew was available to do it yesterday and now they are scheduling it for 20th Nov..... yes! another month away! This is not acceptable and I want this resolving ASAP. I'm contracted for a 1Gbps line, and I work from home and have a full family of 4 people who all try to use our line at the same time, this is not on.Re: Connection problem - cable from cabinet to house
Doesn't sound great 😞 Maybe give VM a week to resolve and if not fixed by then I will try to painfully, dying a death try to contact their customer services again, because I know I will end up talking to India, and they won't have a clue what I'm asking and have no visibility on the work I'm waiting on. Wish me luck!Connection problem - cable from cabinet to house
So my net has been slow for 2+ months now, I'm on 1 Gbps connection and I'm only getting 200 Mbps. An engineer came and could find no fault, and then a second engineeer came Monday, he did a lot of checks and confirmed the cable from the cabinet to the house was a problem and it needs replacing. He could not do it and said it would need to be done by another engineer at a later date, he didn't know when, and he said it could be a month from now etc. I'm really trying to get this fixed. Not happy that I am paying for 1Gbps and now since August I've only been getting aprox 200 Mbps download. This is not fair and I just want a date that I know this will be resolved.
