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AceModder

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Re: Contract renewal..... same old battle....
Hey all. Just wanted to let you all know that there is a new internet provider in my area, lightspeed.co.uk, they offer up to 2gig down and upload speeds. I have been with virgin for 20 years and finally had enough of their silly internet prices and I've swapped to lightspeed. It is interesting that when I just dropped off my Virgin TV boxes, and router etc, the guy at the yodel dropoff said that I'm the 4th person returning virgin gear today. Virgin must be losing so many customers, due to their silly new prices for contract renewals (went from £75 to £175 offered, and when I cancelled the best they would offer was £135 and that was by halving my internet speed from 1gig to 500mb. Total joke! My new internet 2gig up and 2gig down is only £32.99 a month. Granted there is no TV access with my new ISP, but that is not so important. Virgin you lost a custoemr of 20 years last week, and I don't plan to return - async down and upload speeds are also important to me, and you guys promised to offer that for a number of years and it didnt happen still. Virgin must be hurting badly at the moment. Maybe if you sort out your predatory contract renewals and offer the same deals for renewal as what you offer new customers without having to fight to try to get it you may not lose all these customers. RIP Virgin!
1 month ago Place Managing Your Account - Cable
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Re: Contract renewal..... same old battle....
What annoys me is their new customer deals are not available to renewal contracts - it is not a good way to retain business. I've been a VM customer for over 20 years (VM will only see 10 though, as they give you a new account if you move house). Currently they have lost my business. Another ISP is offering me 2gig download and 2gig upload, and I'm looking at going to them instead.
2 months ago Place Managing Your Account - Cable
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Contract renewal..... same old battle....
I am discussing my contract renewal and the offer is much higher price or much lower package for a small higher price. I have advised I want to cancel on the chat customer service guy. Now I expect the cancellation team will call me and offer me a better deal than live chat can do. Every 2 years I have to go through this bullcrap! So annoying, I may just 100% cancel this time, as there is a local ISP who has laid 2gig up/down FTTP for my property. Probs will switch to that this time. But let's see what the cancellation team offer when they call me in a day or so.
2 months ago Place Managing Your Account - Cable
329Views
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7Comments
Re: Contact Us...
live chat is fine for me
2 months ago Place Managing Your Account - Cable
44Views
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Re: FAO - Virgin media customer services
No reply here or via email yet, very disappointing.
1 year ago Place QuickStart, set up and connections
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Re: FAO - Virgin media customer services
Did this last night 🙂 Emailed the CEO, Customer Services Director and the Head of Customer services.
1 year ago Place QuickStart, set up and connections
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Re: FAO - Virgin media customer services
so now a manager in the call centre finally said there is nothing he can do, i asked to speak to the UK based customer services/retentions team, He said there is no way to do that and only way is to keep calling and maybe it gets through to the UK based team instead of the Indian team who cannot help. So I said so I need to keep calling over and over on the off chance that I get through to the UK team who maybe able to help further, but he said most the time it will get me through to their Indian team who cannot help, so If I do this I said I will get each time i call added to the log for customer services to know just how many times ive treid to call. What a joke of a customer service that really is.
1 year ago Place QuickStart, set up and connections
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Re: FAO - Virgin media customer services
TO BE HONEST IF THEY FIXED IT THIS WEEK, IM AT THE POINT I DONT CARE ABOUT COMPENSATION, I JUST WANT A CONNECTION THAT IM CONTRACTED TO HAVE. Your advice about logging reports etc. No, don't need to do that 2 engineers have been out, they already know the problem is the cable form the cabinet to my house and they could not fix it as its a 2 man job and it was booked for yesterday but they never arrived.... now booked for 20th Nov, but im not happy with that wait considering I first reported this issue in August. Now up to 45mins+ waiting in the queue. PS. I don't use wifi on my PC, I use wired connection, on the odd occasion the speed is ok, but 95% of the time its bad, its a poor signal on the external cable from cab to my house, already confirmed by the 2nd eng who visited me.
1 year ago Place QuickStart, set up and connections
370Views
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Re: FAO - Virgin media customer services
Now up to 30 mins on hold waiting for escalations to take my call.
1 year ago Place QuickStart, set up and connections
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Re: FAO - Virgin media customer services
And now I'm argueing with customer services, because the guy on the line said there is no record of any booking for yesterday. I literally told him that his colleague just called me to apologise that nobody was available to do the work booked for yesterday and gave me a new date of 20th Nov. This guy doesn't have any record of yesterday, but his colleague did when she called me. VirginMedia your customer services is terrible, he accused me of calling him a liar, I didn't do that I said that whatever info he is looking at is missing the info about yesterdays booking. I'm currently on hold to speak to escalations now. Been on hold for 15+mins now.
1 year ago Place QuickStart, set up and connections
413Views
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