holdski
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Re: No connection since saturday
My account at my current property has been cancelled and I have to wait till the 9th November to get the new services installed at my new property. I was told that pre install work was needed and that would be completed before 9th. in the meantime I had to buy a mobile WiFi dongle to have internet access till install. so in total I have had little to no internet access since the 17th of October.228Views0likes1CommentRe: No connection since saturday
All this started when I organised a home move. The install was on the 18th then it was moved to the 24th and Virgin still cut me off on the 17th. After countless hours I was eventually reconnected 3 days later. The house move was organised for the 30th by my solicitors and yet virgin can’t install my services till the 9th Nov. in between this I lost all connection and an engineer was called who found damage to the cabinet. Networks attended the same day but I was still not reconnected. I called virgin and the cabinet was fixed on the same day the engineer reported it!227Views0likes2CommentsWiFi dongle
Hi all, been on with virgin and as I can’t get internet installed till the 9th they have advised that I can buy a WiFi dongle to enable access on the meantime and they would reimburse me up to my monthly bill amount. the thing is I have literally no clue on what to get so can anyone give me any advice please? thanksSolved1.7KViews0likes3CommentsRe: No connection since saturday
UPDATE….. spoke to Virgin again and the chap I spoke to again was apologetic and stated he would try the local field manager but when he tried to call it went to answer machine, then he tried another manager and I was promised a callback and guess what??? No callback. So I’m still here after another hour on the phone and no further forward and still staring at a hub 5 blinking its red lights at me.293Views0likes4CommentsRe: No connection since saturday
UPDATE. Spoke to cancelations and they would not help and forwarded me to the offshore faults team who stated that cabinet has been fixed and as I have no connection they would send an engineer out on the 28th, which is two days before I move properties. So in effect I will not have had a connection to virgin since last Saturday and it’s looking likely that I will not be reconnected in my new property till the 9th of November YOU COULD NOT MAKE THIS UP. I’m fuming.369Views0likes5CommentsRe: No connection since saturday
I actually just had a call back! The chap was very helpful and while I was on the line, he rang the local area field manager to try and get to the bottom of it but the call went to voicemail and the chap was apologetic but said there is nothing further he can do. ridiculous389Views0likes0CommentsRe: No connection since saturday
That’s fair enough about the service level, but what I’m most annoyed about is the total lack of communication with when my service will be sorted out. Literally no one seems to know what’s going on or can provide an answer. As stated I must have spent 6 plus hours on the phone and am no closer to a satisfactory resolution. when I call I’m met by the offshore call centre who seem more interested in upselling me something I don’t need or want without ever truly getting to grips with the problems I’m facing.390Views0likes0CommentsNo connection since saturday
I’m at my wits end with virgin at the moment. I must have spent 10 hours on calls and I’m apparently no further forward in getting my issues sorted! on Saturday I lost all connection and my hub 5 was flashing red. Spent ages on the phone and eventually an engineer was organised. When he arrived (lovely guy by the way) he eventually found that the street cab was badly damaged and organised networks to repair the same afternoon. I actually saw the chap fixing it as I drove to work. i was fully expecting to return home to a restored connection but alas as I walked in I was still met with the red flashing hub 5. i have been 5 or so days without services and whoever I speak to at virgin cannot seem to give me an answer. I have been promised call back after call back but guess what??? These have never happened. My connection is massively important as I work from home so my bosses are now breathing down my neck and I literally fear for my job at the moment. This is really not good enough virgin. also I am due to move houses on the 30th and guess what? Virgin cannot install my new services until the 9th November. Amazing. i attempted to ask the movers team for an install on or the day or day after I move in but the “offshore” call centre seemingly could not get to grips with my dilemma. i have had it with virgin after many years of flawless service so asked about cancelling because sky could install broadband the day after I move. Once again my request was brushed under the carpet and I am no further forward in getting my problems sorted out. WHY IS THIS SO HARD???????? anyone from virgin like to escalate my issues and concerns please?472Views0likes10Comments