Community FAQ
SouthWaleschris
Rising star
since ‎24-03-2010
‎28-06-2023

User Statistics

  • 2,506 Posts
  • 30 Answers
  • 3 Kudos Given
  • 119 Kudos Received

User Activity

Upstream Issues

26-04-2023
For some reason my connection keeps freezing and looking at the logs in my hub I think its due to upstream issues.  Can someone from Virgin have a check as I don't think its a local issue but network.Thanks.Channel Frequency (Hz) Power (dBmV) SNR (dB...

Changing Email Passwords

07-11-2022
Since the My Virgin Media has changed I am unable to find the section where it allows u to change passwords for secondary email accounts,  This used to be done under my profile.Please could you talk me through how I'm able to do this please.

Hub 4 Intermittent access to admin page

26-08-2021
I'm having problems viewing power levels in the admin page as the modem just times out. I have to reboot phaps 2 or 3 times sometimes before it allows me access, anyone have any ideas?Thanks

Gig1 Swansea Question

12-08-2021
I would be interested in upgrading to 1GB if it was available in Swansea.I'm just wondering if there's a date for when this will be available?Thanks. 

Thinking of cancelling Contract

13-03-2021
Since no one seems to be responding to my other posts here we go again with a new post.For about a year i've not been able to manage my account online, when i go to profile i just get an error saying Oops something went wrong.Ive spoken to both Level...
Kudos to you guys
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