ldwilliams
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Re: VM agents are Refusing to send hub 5 to their 1GB long standing customers
Hi Joseph_B Are you able to check something for me? Another agent came into the chat later on and told me he was sending a wifi pod and placing a note on my account for a priority for a hub 5 "I have also successfully placed the order for the wi-fi pod for you. The wi-fi pod will be delivered in the next 5 days. You will also get the tracking information once the pod is dispatched. know that this was a hassle and I am really sorry that I am directly able to send you the hub 5. I have already made a note on the account so that your account is considered priority." Lawrence553Views0likes2CommentsVM agents are Refusing to send hub 5 to their 1GB long standing customers
So, been on chat with an agent now for an hour, and he is Refusing to send out the Hub 5 point blank. I have had 1GB since it was available in my area, I am also Loooong out of contract. There Are other GB providers in my area soon, and as soon as they are, I am gone Unless they provide the Hub 5. They said they would send an engineer but if there was no fault I'd be charged £25 !!! II have been with VM for 2 decades now, in one name or another, Not for very much longer if they continue with this level of customer 'service' !!!1.6KViews0likes18Comments