jimgironde
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Re: Contract Renewal Confusion
Thanks for the reply Paul, my trouble is that I am virtually deaf and phone is no good, so I reply 100% to online, that is why you helped me previously which I was grateful for. I have already accepted a deal online and had documents emailed to me, but it seems VM have implemented something else. I have tried online chat but sat in queues for hours. thanks1.3KViews0likes2CommentsRe: Microsoft wont support "old" outlook on new laptop.
@goslow thank you for this information it is very helpful. I had thought about getting the laptop repaired, but at the same time as the charging port started to fail, I also experienced the finger print reader packing up, together with random keyboard errors not of my making! As long as I can retain history via the .pst reader as a last resort, I will try and get the "classic outlook" up and running and see where I go from there.2.1KViews0likes2CommentsRe: Microsoft wont support "old" outlook on new laptop.
Sorry, I am not sure what you refer to when you say "outlook 365 should work fine"? It worked fine for me on my old laptop. However, having to reinstal Microsoft 365 on new laptop forces you to use "New Outlook" which has only recently been introduced. Are you using New Outlook?2.2KViews0likes1CommentMicrosoft wont support "old" outlook on new laptop.
None of these issues are caused by Virgin but they are affecting outlook Pop3. I am the wrong side of 70 and do not wish to enter a completely different way of working. My laptop’s charging port has packed up, it is not the battery or cable. As it was over 4 years old I bought a new one. I subscribe to Microsoft 365 and have used Outlook since the year dot. I have a blueyonder email address which is directed via Virgin mail. When I loaded Microsoft 365 on the new laptop I was confronted with “new outlook” which doesn’t support .pst files. Over the years my Outlook has grown as a filing system, either content or link to content, I rely upon it. I receive circa 40 emails a day with very little junk i.e., banks, insurance, investments, holidays, online purchases etc etc. There is a toggle on “new outlook” to take you back to “classic outlook” . When it takes you back there is a Microsoft message that states it will find my email address and it does indeed find my blueyonder address! But then it turns around and says it does not exist. I have downloaded a .PST reader and from my last outlook backup it recreates precisely what I had. So I have not lost history but I can only look at it and not work with it. I do not wish to leave blueyonder/virgin but as I want to work offline I do not just want webmail My old laptop does not charge anymore but the battery level is at 40%, so I probably have a couple of hours to do anything final, but everything is already backed up and transferred to new laptop, apart from email. I have a couple of questions. The first is has anybody else encountered this scenario i.e., losing the classic outlook when installing 365 on a new laptop and did you solve it. The second question is how long do received emails stay online within webmail. Are they deleted after 30 days , 60 days etc? In the past I would delete web mail content every week as I had it offline. I am currently purely relying on web mail Final question, any thoughts on a way forward for me? Many thanksSolved2.5KViews0likes10CommentsExposed External Wiring
We have had Virgin/Blueyonder from year dot. We live in Victorian terrace with front garden. Have just noticed that the wiring that comes out of the pavement and runs up our small front wall is exposed, dont know how long it has been like that i.e., recent storms. There are no connections exposed it is just a black cable circa 15mm diameter and it runs up circa 600mm and disappears under a raised hedge. Concerned it is now exposed to vandalism or damage. Is this something that be easily sorted?483Views0likes2CommentsRe: Calling a virgin landline - Ringtone had changed
Reporting back on the engineer's visit yesterday and my expectations were 100% met. That is, I wasn't expecting a positive outcome and didnt get one! Reinstalled the hub and the issue remains. Not sure why level 2 support insisted on sending an engineer, it was not my request? Following the debate above on 21CV doesn't appear to tie up with my experience. If I ring my landline from my O2 mobile, it can either prompt a UK ring tone or an International one. The explanation above suggests that is not possible and that it should either be one or the other and not both. Am I missing something here?1.1KViews1like2Comments