jimgironde
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Re: I cant solve linked log in
I can log in to VM but it wont link the o2 products. I can log in to O2 but only with the new VMo2 email but it doesnt show any products. This is backed up by the "manage linked accounts" page. I cant log in to O2 with original emails which are blueyonder.11Views0likes5CommentsRe: I cant solve linked log in
So the VM auto process has failed in some way because it has not recognised an issue? How do I proceed with this please? I can give you a screenshot of the " manage linked account" page that shows the problem, but reluctant to put it on the public forum.19Views0likes7CommentsRe: I cant solve linked log in
Thanks Sabrina, I had already tried that. Looking back at all the posts, I note one of your colleagues , Robert_P, said this When you register for a Virgin Media O2 ID, we’ll automatically link your accounts if your sign in email address matches. If you signed up for your Virgin Media O2 ID with an email address different to the one you used for My Virgin Media or My O2, we’ll ask for the details of your Virgin Media and O2 accounts and link them to your ID. As previously explained, my VM password and my O2 passwords were different. It suggests above that you would ask me for details and link them? Or am I misunderstanding something?17Views0likes11CommentsRe: I cant solve linked log in
I wish I could do that but I also have the problem that others report i.e., despite deleting cookies it auto remembers log in, so I cannot create another account just for O2 community. This is the same for 2 laptops, different browsers and mobile App. So when I hit the link to register for O2 community, it doesnt allow me to register, it simply logs me into VMO2 via verification link. But as stated before, it doesnt recognise any O2 products I have because they are associated with my Blueyonder email address and not my VM email address.50Views0likes0CommentsRe: I cant solve linked log in
I had thought about doing that @Adduxi, but when I hit the link to "register" for the community it doesnt do that. It sends me a link to sign into O2 with my VM password, it allows me to sign in but there is no pathway to the Community forum. Although it signs me in it says I have no O2 products and doesnt let me add them. It states they are assigned to another account which is true i.e., my O2 account is linked to my Blueyonder email, but it wont accept that email. I have deleted cookies, tried using another browser, another laptop, the O2 App. But my problems exist everywhere!74Views0likes13CommentsRe: I cant solve linked log in
Martin,I have rang 202 quite a few times but have given up due to long wait times. The only options appeared to be when passing security. When going forward it was based on voice recognition relating to the problem. As this is the only O2 option that has got me through to a human, should they be able to help me? My experience suggested they were not equipped to solve problems but merely to suggest general ways forward. Whenever I have had a 100% VM problem, you guys and gals, have worked wonders via private messages. I am only using this route as I feel it is a joint problem caused by the switch to VMO2.57Views0likes1CommentRe: I cant solve linked log in
As mentioned in previous posts, the advice given by the 202 number, is to clear cookies and to wait for O2 systems to update overnight. When you try and push them further they direct you to O2 online advice. As regards the O2/contactus option. Initially it looks promising with live chat, but once you speak with the Bot if you want to speak to a person, it tells you to continue on the O2 App. However, that is another dead end because the App will not let me log on! Thanks for coming back again Steven but I cannot find a way forward.73Views0likes3Comments