davidrist
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Re: Another contract renewal problem!
I was in precisely the same situation, I'm out of contract and my bill has gone up slightly. i received a message from VM stating that I was out of contract and I should get in touch as they could probably save me money if I agreed to a new 18-month contract. I tried to investigate this via online chat with an agent named Prakash. after telling them that my current monthly bill was £98.21, they came back with a renewal quote of £125 for precisely the same package! how is this saving me money? when I stated that this was far too expensive, they came back with another offer of £99, but for a much reduced package, no Sky Sports HD or Movies (HD and UHD), reduced TV package, and reduced landline package. It was still £1 more than I'm currently paying. How is this level of information conducive to staying with VM?262Views0likes1CommentLandline switching suspended
I was notified earlier in the year that VM were migrating my home phone from twin copper wire to VOIP and the switchover was scheduled for 23-24th January. I received a text message this morning to say the switchover has been suspended for the foreseeable future but doesn’t say why it has been suspended. Does anyone know why.Solved911Views0likes1Comment