csinnett
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Re: Frequent disconnections - always "wait 24hrs"
My Virgin internet connection keeps dropping out - 1-5 times a day, and it has been happening for the past month or so. Each time the hub will flash red. It normally recovers in less than 1 minute, but is enough to disconnect from work VPNs etc. Every time I check the service status it says everything is OK and takes me throgh the rebooting the router troubleshooting steps. Then it changes to "intermittent signal in my area" and asks me to check again in 24hrs. But when I'm next at home and notice it, I start the process again and it asks me to wait a further 24hrs. Is there any way out of this seemingly endless loop? How to I get someone to investigate the problem? Here are the disconnects from today: 10/11/2025 11:03 notice REGISTRATION COMPLETE - Waiting for Operational status 10/11/2025 11:03 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:03 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:03 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:03 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:03 notice Honoring MDD; IP provisioning mode = IPv4 10/11/2025 11:03 critical No Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:03 warning ToD request sent - No Response received;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:03 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:02 critical No Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:02 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:02 warning MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:54 notice GUI Login Status - Login Success from LAN interface 10/11/2025 10:54 notice GUI Login Status - Login Fail from LAN interface 10/11/2025 10:54 notice REGISTRATION COMPLETE - Waiting for Operational status 10/11/2025 10:54 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:54 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:53 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:53 notice Honoring MDD; IP provisioning mode = IPv4 10/11/2025 10:53 critical No Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:53 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:53 warning ToD request sent - No Response received;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:52 critical No Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:52 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:52 warning MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 08:21 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 08:21 notice REGISTRATION COMPLETE - Waiting for Operational status 10/11/2025 08:21 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 08:21 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 08:21 notice Honoring MDD; IP provisioning mode = IPv4 10/11/2025 08:20 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 10/11/2025 08:20 critical Cable Modem Reboot because of - HW or Power-On Reset 10/11/2025 08:17 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 08:15 critical No Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;24Views0likes4CommentsFrequent disconnections - always "wait 24hrs"
For the past 3-4 weeks my Virgin connection (old Coax - Hub 5) has been dropping out randomly anything from 1 to 6 times a day. The hub will start flashing red. It generally recovers in under 1 minute but its enough to kick you off work VPNs and calls. I check the service status and its always green. Go through the troubleshooting steps and it always changes to "intermittent signal in your area" then asks you to check again in 24hrs. But the next time I'm working from home I repeat the process and it always asks you to wait a further 24 hours. Is there any way to get out of this endless loop and have someone invesitgate the problem? Here are the disconnects from today: 10/11/2025 11:03 notice REGISTRATION COMPLETE - Waiting for Operational status 10/11/2025 11:03 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:03 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:03 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:03 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:03 notice Honoring MDD; IP provisioning mode = IPv4 10/11/2025 11:03 critical No Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:03 warning ToD request sent - No Response received;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:03 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:02 critical No Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:02 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 11:02 warning MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:54 notice GUI Login Status - Login Success from LAN interface 10/11/2025 10:54 notice GUI Login Status - Login Fail from LAN interface 10/11/2025 10:54 notice REGISTRATION COMPLETE - Waiting for Operational status 10/11/2025 10:54 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:54 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:53 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:53 notice Honoring MDD; IP provisioning mode = IPv4 10/11/2025 10:53 critical No Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:53 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:53 warning ToD request sent - No Response received;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:52 critical No Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:52 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 10:52 warning MDD message timeout;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 08:21 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 08:21 notice REGISTRATION COMPLETE - Waiting for Operational status 10/11/2025 08:21 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 08:21 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 08:21 notice Honoring MDD; IP provisioning mode = IPv4 10/11/2025 08:20 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[redacted];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; 10/11/2025 08:20 critical Cable Modem Reboot because of - HW or Power-On Reset 10/11/2025 08:17 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1; 10/11/2025 08:15 critical No Ranging Response received - T3 time-out;CM-MAC=[redacted];CMTS-MAC=[redacted];CM-QOS=1.1;CM-VER=3.1;63Views0likes6Comments