Soos_Mc
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Joined 14 years ago
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Help wante- Got my pre Contract documents but nothing else.
I'm in same position. Found there was a renewal offer on my online account which does seem to be too good to believe. But I accepted it and had email back from "webteam" with an order number and confirming the future cost as offered. I have not had a formal contract yet. However the order reference doesn't appear on orders section of my account yet. If I try to go back into change account it says a current order is being processed. I have been told that can take 14 working days. That takes me to 6 March but my next bill will be issued on 29 February. So it is likely to for the non discounted full amount. I can't afford to pay out that amount even though I would hope it would be sorted out in bill at end of March. Having read other posts on here people do appear to have been misled into thinking they have a new contract pending but then are told it hasn't gone through. This is all so worrying for me, a 74 year old single person on a low retirement income. Any help appreciated. I have written my own post separately but can't find it now! [MOD EDIT: Post split to create own thread]Solved2.5KViews0likes16CommentsRe: Help wante- Got my pre Contract documents but nothing else.
A week ago on 14th Feb 24 I clicked on a link on My virgin page which then offered me a new contract at just £8 more than I am paying now. As my contract does expire on 17 March I was thrilled. I clicked on the link and received a confirmation email from " Web team" with an order number. Anyone else had this? Is it genuine? I have now spent 2 hours on whatsapp web chat with VM. Neither Priyanka nor Nicole could trace the order. End result told it can take 15 working days to send new remote and activate package so WAIT. Priyanka did offer me new contract at £32 more than I currently pay! No way can I afford that.1.5KViews0likes0Comments