ContributionsMost RecentMost LikesSolutionsRe: Converting 5 GwH to 2.4 Gwh on Virgin Media router Will do a bit later. To run past you. I spoke to Virgin Media about this situation before coming on here. The man there (phone 0345 4541 111) advised me to: a) stick a pencil in the hole at the bottom of the router to reset it b) wait c) it will ask for my present password Then his explanation got fuzzy. At first he said that it asks if I want to go from 5 GhZ to 2.4 Ghz. He later said something about my going to Settings and then Network and Internet. And that some sort of message will come up on there. Where this message is supposed to appear, he didn't say. Re: Converting 5 GwH to 2.4 Gwh on Virgin Media router I'm just following what I was told to do. I reset the password as instructed. It worked the first time (on the day i reset the password). Yesterday, I tried logging in three times. Exactly in the same place. And it didn't work. Not rocket science..🤔 Re: Converting 5 GwH to 2.4 Gwh on Virgin Media router That's exactly what I did. I used the new password I created. In the place that you highlighted before. Where it says "Password" under Hub Settings. Re: Converting 5 GwH to 2.4 Gwh on Virgin Media router This time it says I'm entering the wrong password. Is this the one I changed it to yesterday? I tried it twice. Re: Converting 5 GwH to 2.4 Gwh on Virgin Media router Okay. I followed the links. I'm now at this stage. I changed that Password. What next please? Re: Converting 5 GwH to 2.4 Gwh on Virgin Media router Please wait. The only ones I was given were the WiFiNetwork Name and the WiFi Password. Above these two are three others: HUB 5 / Model then a number. MAC and then another number. S/N and then a number Re: Converting 5 GwH to 2.4 Gwh on Virgin Media router What do you suggest? Re: Converting 5 GwH to 2.4 Gwh on Virgin Media router I found the box. Tried three times but it doesn't accept the password that came with the new router (not the old router password). Re: Converting 5 GwH to 2.4 Gwh on Virgin Media router Maybe this helps. Going to Settings and Internet on this Desktop PC. These are what I see. I've included a few "sample" pages that occur when I click on a few options. Re: Converting 5 GwH to 2.4 Gwh on Virgin Media router Please wait.