No Account Number or Welcome email
I joined Virgin Media for broadband in September but I have never recieved a welcome email or letter, nor have I received a bill. This means I do not have an account number so I cannot call customer services (since they require the account number to pass the security check). I have checked my junk email and all possible email addresses but I have recieved nothing. I do not have any emails from Virgin, but I do have my pre-contract documents via text message. How can I get an account number to access my bills/app/settings?welland20
Been with VM for over 10 years and have always been able to access my account. Unfortunately, the sign-on email address I use is no longer available. It happened some years ago but have always been able to sign in my VM account. This is now not the case. Try to change the sign-in email but of course the verification link is sent to the email address I no longer have access to. How can I change my sign-in email address without without this verification link being sent to an email address I no longer have access to?