Mother in law's account hijacked
Hello, My mother in law's Ntlworld email account has been hacked - she received a ransom email then shortly after was locked out completely. She had this email from when she was a customer around 20 years ago therefore understandably doesnt have the account number or security password therefore livechat help isnt working as they keep asking for these details. I know the original address and landline number if this can help in retrieving her account - she doesnt understand any of this therefore i am trying to recover on her behalf