How do they get away with it?
Two days after only enquiring about broadband in chat , a sales person, let's call him RAY knocks at the door. He tells me he will: 1. Pay off what I owe to Plusnet (£105) 2. Make sure my price doesn't increase due to RPI 3. No bills for first 2 months 4. No set up fees 5. Increase 500mb speed to 1gig "I'll tell them you have an O2 sim" 6. Knock £5:a month off the monthly fee 7. Be there for any help or queries after I'd heard of the terrible customer service. Next day I get a contract via email. 500mb speed and bill for £60 odd quid covering next two months. App confirms no credit. Smelling a rat already I use texts to get this written down. Firstly, when he said he'd pay Plusnet he meant he'd credit my Virgin account with £150 to cover this and first two months. Explained the contract I had was automated. I responded so I'll get an updated one? No answer or my request to give me a ring. Getting frustrated I said please send me a new updated contract or even confirm (all I had was verbal) what and how much I was paying for. Reasonable request? Nope! "Well just cancel, this was the best deal I've offered to anyone this month" So guess what? I cancelled. And that was a process that took nearly 90 mins to do. I was repeatedly asked for proof of my offer as they has NO record of it. I've registered a complaint as after doing a quick search I'm not the only person who this has happened to. I don't get it, they spend millions of glossy TV adverts and advertising and then employ muppets like RAY who turn up at your house, promise you the earth then won't confirm in text or email what they've offered as they are obviously LYING. This is the second time I've tried to join and had to cancel at the last minute. I don't need this hassle, I've had to explain to my young son with Asperger's that the 'nice ' man from Virgin was actually a liar. We'll see what the complaint brings but I'm not holding my breath for a good outcome. How do they get away with it? It just tarnishes the Virgin name and everything associated.Solved3KViews0likes8Comments
Ignored Complaints
Anyone had experience of ignored Complaints. Raised 2 over that last few weeks ( plus numerous chats and calls) and both been closed with no response or update so clearly not acting in line with VM published complaints procedure. Just want to get a response and get my account resolved all through a renewal of contract that wasn't done right and cocked up by VM. Thanks for any pointersSolved1KViews0likes9Comments