Suggestions from a recent Sky user
Long time Sky user who finally made the switch. On the whole it's a comparable experience (better than expected to be honest as heard it wasn't as good), but there's some very small niggles that could really improve the user experience. So, in the vague hope someone from Virgin reads this, here goes (in no particular order). Software feedack: For the love of God, allow me to turn off the "Watch live/Watch from start" pop-up from the guide! Should be watch live by default INHO, and right click to watch from start. Or what Sky does and have a "watch from start" option AFTER you switch channel. When you press home button and press right and left to flip through the top-level options I think they should auto flick though them, rather than require a click to do this. I dunno why this upsets me so! :-) TV guide a little slow to refresh when using page up/page down. Would love Picture in Picture of other channel when going through the on-screen info bar (Watch channel, press OK to bring up info bar, press up and down to view other channels). Remote feedback: Probably just a matter of me getting used to it, but I find the remote a little difficult to feel my place on it. A gap before or after the rewind, play/pause, fast forward buttons would help me pressing the wrong buttons. The button to flick between last two watch channels is great! But only discovered it recently. Could do with an Info button to get more info on current programme/currently selected program. Would prefer the mute button nearer the volume buttons. Microphone button on every remote by default and bluetooth on every remote by default (instead of optional extras only on some remotes!) is much appreciated. White TV on/off button seems kinda pointless. And kids taking a while getting used to just using the red one! Hope that's useful feedback!Positive Feedback
Hi, I really want to give some amazing feedback for the best customer service agent rep I have ever encountered. My email has been hacked and Zainab was absolutely amazing. I cannot thank her enough. The scammers did a SIM swap (Lebara network) used the codes to hack into my banks, yet somehow she still made me laugh and smile despite all the stress I am going through. Honestly, this woman was amazing! Please please pass on my thanks and make sure she is recognised for the fantastic job she does. I called on 24/07/2025 at approx 7pm, I do hope you are able to locate her so she knows she's very much appreciated 😊Thank you
Thank you to David. I was on the verge of cancelling after 12 years with Virgin following 2 failed attempts to renegotiate an affordable contract. Then I spoke to David yesterday who was friendly and efficient. He secured the package I wanted at an affordable price. I tried to reply to the feedback texts but it did not work. Please give David my thanks re ac [removed] 🙂 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]