Cut off in error
Hi. New first post here. Basically Virgin have cut off my package in error. It was scheduled but I requested it be put back until end of next month and that hasn’t happened. So now left without any services - any advice? Tried calling earlier but on for hours. I work from home and this is a huge inconvenience to us all no tv or broadband now. Reason I rescheduled was my new provider deal fell thru so was still looking at all options. Help!36Views0likes4CommentsContract Renewal
On the 16th of January I received an email from Virgin Media. Included within was: It looks like your contract's ending soon. As a thanks for being a Virgin Media customer, for a limited time only, get the same great package for the same price. I could have gotten a cheaper deal elsewhere but stuck with Virgin. So on the 5th February ( cut off was 7th) I signed up. Same Price, Same Package, no fuss. I've ended up with Same Price, Different Package, lots of fuss. Effectively I've lost TNT sports. The two agents I spoke to before they both cut me off explained the issue. I really don't care why something is a problem. I just want Virgin Media to honour what I signed up to. And getting cut off twice was not appreciated. I've sent off a complaint but have been advised this can take up to 28 days. This is so poor on so many levels. Raising this on a Which forum, apparently I'm far from alone in having such issues. Can anyone suggest a faster way to rectify this without listening to 25 mins of mind shredding music each time, being told what the problem is and then having your call terminated?Solved3.1KViews0likes14Comments