Memorable word
I've seen lots of posts about this, so I'm comforted knowing that many others have had this issue, but I'm not sure how to resolve mine. I need a technician to visit my flat to set up my new Virgin Media account; one was scheduled for this morning, but I needed permission from my landlord before I was able to proceed with some work that needed to be done for set-up. Figuring out how to schedule a new appointment was its own hurdle. I have now telephoned Virgin three times; each time asks me for a memorable word in order to proceed with my request. Despite many other security measures in place for my account, I have not been able to get past that step. I have an active Virgin Media account that uses a passkey (a security method which was recommended by Virgin!), and I was never asked to set a memorable word. When I go into Account settings, there is no place, anywhere, to set up a memorable word. I have been through many posts on this forum trying to find a solution and have been unable to. I'm so close to cancelling my account before it's even begun; I'm so frustrated. Seems like it was very easy to set up an account and everything else has been impossible.All services unavailable on app after calling and reconnecting services
Hi, I called and reconnected my broadband services on the phone with customer services as live chat left me waiting for 4 hours! I called on Thursday, it is now Monday - I have restarted my WiFi box many times to see if that was the issue, I’m able to connect to the WiFi as it shows up to connect to it so it’s all plugged in and working physically but it’s just not letting me use the WiFi and says I have no connection. I have checked my Virgin Media App which would normally tell me the status of my account in which is says it’s “unavailable” on the app’s homepage seemingly like it can’t be loaded (even when using my phone data to access my account online). There is also no issues within my area to cause this to happen but also when looking at my billing it says it’s paid in a green box. I have tried contacting the customer service team via Live Chat which took 4 hours for them to just cut me off several times! I really need some help with this! Thank you.
