No TV service since account transferred to me after death of my dad.
I've got no TV service, and it's been like this now for over 24hrs. Ever since the bereavement team transferred the account from my dads name into mine. Every channel. Just says I need to subscribe. Have DM'd told it takes a few hours but will sort itself out. If not just restart the box. Which I've done six times now. Don't understand why the TV services have disappeared when everything else is working fine. Can anyone offer help. Or am I stuck waiting for Virgin to monitor for another 24hours before sending an engineer?