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Volt benefits and delayed install compensation

Dm100
Joining in

My home install was as delayed over 3 weeks but was finally completed on Saturday. How long will it take for the compensation to be paid, and how long does it take for Volt benefits to be applied? I've had nothing through either the my Virgin media app or through the my O2 app.

Thanks 

1 REPLY 1

Akua_A
Forum Team
Forum Team

Hi @Dm100 

Welcome to our community forums and thank you for your first posts,

Sorry to hear your installation was delayed. We generally aim to provide the earliest installation appointment possible based on availability and property connectivity. We are however glad to hear services are up and running now.

In regards to Volt, if enrolled already, it can take up to 14 days to be activated as seen here

Regarding compensation for the delay in installation, we can take a look into this for you. We have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. I'll be in touch soon
Thanks,

 

Akua_A
Forum Team

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