films in lettebox format and cannot change

[Teekay2]

Hi,
We have a V6 box and a Samsung UE43AU8000 TV.
No matter how I change the picture settings we still get many of our films displayed in letterbox format,especially on Netflix.
This is a real problem as my poorly sighted wife finds the small picture very difficult and we have almost given up watching films.
Any help would be much appreciated.

[newapollo · Accepted solution]

Hi @Teekay2 

Do you have the same issue when using the netflix app on both the TV and on the V6 box watching the same program/movie?   If so it may be your TV settings.

To set the TV to full screen go to • Settings >  Picture > Picture Size Settings > Picture Size on your TV and make sure it is set to Full Screen.

Also to change the picture format on your V6 

Press Home on the remote > then select Help & Settings > Settings > Video Output 

You can then adjust the following:

Aspect Correction Mode

This lets you adjust the way the TV picture fits into your screen. Select from the following options:

• Full: Set your picture to fill the entire screen. 16:9 (Widescreen) content will display normally, but programs shown in 4:3 may look stretched to fill the full screen. (this is the one you should probably be using)

• Panel: Perfect if you’re watching a film or program shot in widescreen. Programs shown in 16:9 will be displayed normally, but programs shot in 4:3 might be displayed with bars on the left and right of the picture.

• Zoom: Widescreen content will display normally in this mode, but 4:3 content might appear with the top and bottom cut off.

[Roger_Gooner]

If you can afford it and your room is suitable, buy a bigger TV as your 43" Samsung is rather small. I reckon 55" is good for many people, and if you get such a TV the default setting should be fine and obviate the need to zoom the pictures.

[Teekay2]

Hi and thanks for the reply.

I have been through these settings many times before and set them as you suggest but they make no difference. It is only films that are displayed in letterbox.

I spoke to Richer Sounds yesterday about getting a different set,not bigger as it will not fit.

They said it is all down to how the films are made and another set would not make any difference.

[Teekay2]

not possible to fit a bigger TV in and Zoom does not work.

[cje85]

Many films (and even TV dramas) are now filmed wider than the traditional 16:9 widescreen ratio, so are intended to have black bars, otherwise you will lose the sides of the picture.

[joebloggs]

This is the way films are meant to be displayed, on some Samsung TV picture settings screen you can zoom in but you’ll be missing parts of the screen.