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Teekay2's avatar
Teekay2
On our wavelength
12 months ago
Solved

films in lettebox format and cannot change

Hi, We have a V6 box and a Samsung UE43AU8000 TV. No matter how I change the picture settings we still get many of our films displayed in letterbox format,especially on Netflix. This is a real pro...
  • newapollo's avatar
    newapollo
    12 months ago

    Hi Teekay2 

    Do you have the same issue when using the netflix app on both the TV and on the V6 box watching the same program/movie?   If so it may be your TV settings.

    To set the TV to full screen go to • Settings >  Picture > Picture Size Settings > Picture Size on your TV and make sure it is set to Full Screen.

    Also to change the picture format on your V6 

    Press Home on the remote > then select Help & Settings > Settings > Video Output 

    You can then adjust the following:

    Aspect Correction Mode
    This lets you adjust the way the TV picture fits into your screen. Select from the following options:

    • Full: Set your picture to fill the entire screen. 16:9 (Widescreen) content will display normally, but programs shown in 4:3 may look stretched to fill the full screen. (this is the one you should probably be using)

    • Panel: Perfect if you’re watching a film or program shot in widescreen. Programs shown in 16:9 will be displayed normally, but programs shot in 4:3 might be displayed with bars on the left and right of the picture.

    • Zoom: Widescreen content will display normally in this mode, but 4:3 content might appear with the top and bottom cut off.

newapollo's avatar
newapollo
Very Insightful Person
12 months ago

Hi Teekay2 

Do you have the same issue when using the netflix app on both the TV and on the V6 box watching the same program/movie?   If so it may be your TV settings.

To set the TV to full screen go to • Settings >  Picture > Picture Size Settings > Picture Size on your TV and make sure it is set to Full Screen.

Also to change the picture format on your V6 

Press Home on the remote > then select Help & Settings > Settings > Video Output 

You can then adjust the following:

Aspect Correction Mode
This lets you adjust the way the TV picture fits into your screen. Select from the following options:

• Full: Set your picture to fill the entire screen. 16:9 (Widescreen) content will display normally, but programs shown in 4:3 may look stretched to fill the full screen. (this is the one you should probably be using)

• Panel: Perfect if you’re watching a film or program shot in widescreen. Programs shown in 16:9 will be displayed normally, but programs shot in 4:3 might be displayed with bars on the left and right of the picture.

• Zoom: Widescreen content will display normally in this mode, but 4:3 content might appear with the top and bottom cut off.

  • Teekay2's avatar
    Teekay2
    On our wavelength
    12 months ago

    Hi and thanks for the reply.

    I have been through these settings many times before and set them as you suggest but they make no difference. It is only films that are displayed in letterbox.

    I spoke to Richer Sounds yesterday about getting a different set,not bigger as it will not fit.

    They said it is all down to how the films are made and another set would not make any difference.