Did you try selecting the 'leaving option' when phoning, you usually get through to a UK based person.
Best time to call would be at 8am and you should be able to fully understand what they are saying.
Hi, and thanks. I’ve spent so long over these past days trying to get answers and practical assistance from VM. More recently I received an email from VM telling me my renewal is due ‘soon’ (it’s quite a number of weeks away yet). It also told me I’m on a TV360 package, which I’m not. More time spent on 150 and have never managed to speak to anyone. I went through other options on 150, and via ‘chat’ getting nowhere. I replied to the email address on the email they sent me which says the contact with them to arrange renewals is through this email contact. It’s not, all I get is a standard reply saying they don’t reply via the email contact they gave me. If there’s ever a serious problem with any of my VM services this standard of support gives me no reason for confidence that any problems will be addressed. So, I’ve abandoned any thought of improving my VM package. Thanks anyway.
Did you try selecting the 'leaving option' when phoning, you usually get through to a UK based person.
Best time to call would be at 8am and you should be able to fully understand what they are saying.
Many thanks for that tip, very useful to know as I find it extremely difficult to follow and hearing aids don’t help with that!
