V6 Box switching itself off and on....

[ExeterBertie]

Help...!!

Tonight, my V6 box has decided to switch itself off...then 'Starting up...' every five minutes!

Have looked at Settings/Network....and tried a reboot. Problem persists.

Obviously unacceptable.

Any suggestions?

[japitts]

You've posted in the V6 section, but referred to a TiVo. Same software but very different boxes - which do you have? Check at https://www.virginmedia.com/care/tv-fault/which-tv-box if you're not sure.

The network connections screen won't help with identifying the cause of a reboot, which if it's doing repeatedly - is a reliable indicator of a fault. Is it stuck in the reboot cycle or does it complete, and then restart again?

[ExeterBertie]

Thanks for the reply.

It's a V6 'powered by TiVo'....It does reboot but only lasts a few minutes then switches off again. And repeats...

[ExeterBertie]

Completes...and repeats...!!

[ExeterBertie]

I've now noticed that even when I switch the box off (and the light goes to red), it continues to swich back on and commence 'Restart'.

[japitts]

Forum tip: You have a short time after posting to edit your post to avoid the need for multiple short replies.

Possibly an issue with your V6 PSU, but certainly a fault. Time to call into faults if I were you, might be looking at next week for the staff team to respond on here.

[ExeterBertie]

I'll call in the morning. Things seem to be getting worse...it is now a continual reboot. Have switched the box off for the night.

Thanks...

[SpacePhoenix]

Does the box have plenty of air around it for ventilation? Does either the box or it's power brick feel excessively hot?

[John_GS]

Hi @ExeterBertie 

Thanks for posting and welcome back to the community. Apologies for the issue with the V6 rebooting itself. I can see from checking, that you have since had an engineer visit who swapped the box. I hope everything is now fixed but let us know if you need further help.