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Codfisherperson's avatar
Codfisherperson
On our wavelength
11 months ago
Solved

TV pixilating on numerous channels including 100, Virgin Media

Pixilating on numerous Channels including the following, 100 Virgin Media. 105 Channel five  135 Sky mix  183 National Geographic 186 Sky History. Got fed up going through all the channels. checking ...
  • Codfisherperson's avatar
    Codfisherperson
    11 months ago

    Had an Vm engineer call yesterday. Checked all my connections in and outside house and concluded that problem lay outside.

    unable to do anything about it as all connections were taken up. To organise another technician to call and completely renew all the connections.

    Engineer turned up this morning and said there was Nothing wrong  with “the wiring in the road” Went to a box in the road and has just phoned to say and check that every is now ok. It is . How many VM engineers does it take to find a fault?

    went to 

John_GS's avatar
John_GS
Icon for Forum Team rankForum Team
11 months ago

Hi Codfisherperson 

Thanks for posting and welcome back to the community.

Sorry to hear of the TV picture issues. I've checked and you've had a visit since the post - is everything now sorted?

Keep us posted if you need further help.

Codfisherperson's avatar
Codfisherperson
On our wavelength
11 months ago

Had an Vm engineer call yesterday. Checked all my connections in and outside house and concluded that problem lay outside.

unable to do anything about it as all connections were taken up. To organise another technician to call and completely renew all the connections.

Engineer turned up this morning and said there was Nothing wrong  with “the wiring in the road” Went to a box in the road and has just phoned to say and check that every is now ok. It is . How many VM engineers does it take to find a fault?

went to 

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    11 months ago

    Thank you for your update Codfisherperson 

    For clarification on your last post is the pixilation issue still ongoing after the most recent appointment? We have had a look at our systems and we can see you may be experiencing a local fault. We want to assure you that our team is currently working to resolve the issue. The current estimated fix time is 04 SEP 2024 09:00. Please let us know if the issue persists beyond the given estimate and we will do our best to help. We apologise for any inconvenience caused during this time.

    Thanks,

    • Codfisherperson's avatar
      Codfisherperson
      On our wavelength
      11 months ago

      this has now been sorted. Fortunately the technician knew what he was doing and how to fix it. TV now working correctly after 4 different technicians.