TV pixilating on numerous channels including 100, Virgin Media

[Codfisherperson]

Pixilating on numerous Channels including the following, 100 Virgin Media. 105 Channel five  135 Sky mix  183 National Geographic 186 Sky History. Got fed up going through all the channels. checking so gave up.

Had a technician out on 9th July, because I had same problem.H he  checked all my connections etc. Said it was probably a problem out on the pavement .Said it was a bank of channels not sending a signal . Arranged for someone to come early next morning. Chap arrived , sorted problem and immediately phoned me. Every was going well. Now 5 weeks later have the same problem. Have tried rebooting TV with no result. We have two Virgin boxes with two TV and problem is same with both.

I don't won't to spend another 50 minutes on the phone to be told at the end of conversatio. I will get an engineer to call. Tell me that right away.

[John_GS]

Hi @Codfisherperson 

Thanks for posting and welcome back to the community.

Sorry to hear of the TV picture issues. I've checked and you've had a visit since the post - is everything now sorted?

Keep us posted if you need further help.

[Codfisherperson · Accepted solution]

Had an Vm engineer call yesterday. Checked all my connections in and outside house and concluded that problem lay outside.

unable to do anything about it as all connections were taken up. To organise another technician to call and completely renew all the connections.

Engineer turned up this morning and said there was Nothing wrong  with “the wiring in the road” Went to a box in the road and has just phoned to say and check that every is now ok. It is . How many VM engineers does it take to find a fault?

went to 

[nodrogd]

If it’s not a wiring issue & signal levels are in spec then 9 times out of 10 there is a noise ingress issue with the local network. Noise issues are an absolute pain in the butt to trace (usually due to another customer doing unauthorised alterations to their coax). If they do eventually twig that this is the issue, you could still be suffering for weeks, as it could be any one of 500+ connections causing the issue.

[Akua_A]

Thank you for your update @Codfisherperson 

For clarification on your last post is the pixilation issue still ongoing after the most recent appointment? We have had a look at our systems and we can see you may be experiencing a local fault. We want to assure you that our team is currently working to resolve the issue. The current estimated fix time is 04 SEP 2024 09:00. Please let us know if the issue persists beyond the given estimate and we will do our best to help. We apologise for any inconvenience caused during this time.

Thanks,

[Codfisherperson]

this has now been sorted. Fortunately the technician knew what he was doing and how to fix it. TV now working correctly after 4 different technicians.