I have been having nothing but trouble with my TV service pixelating on all channels. It varies in how often and when it happens, so very intermittent in nature.
had first engineer visit Wednesday 13 Nov, he checked all cables and changed my box, he also changed my connection at the cabinet on the street. However still continued. So narrowed down to a network issue and raised a ticket…Time went by and stated fix time 21 Nov, however messaged to say fixed 19th Nov.
you guessed it I still had TV problems, albeit broadband was now stable. Anyway called again and second engineer arrived 20th Nov. Brought him up to spread, so he tested my signal and it was good then going silly. He then said he would test it at the cabinet and if it’s doing it there, all is good from the cabinet to the box.
Result was problem at cabinet too, so another network ticket raised and. Escalated to networks for fixing. Next day status showed as TV good, so called VM yet again at 8am only to get the call stopped!!!! Phoned again and instead of trying to resolve my problem VM India call centre tried selling me a new contract as mine expires shortly. Are they real - I have an unresolved issue, so why in gods name would I commit to another 18month contract. So that call ended !!!
left it a few hours and called again, going through the problem and where I’m up to with the ongoing lack of service. Anyway engineer booked again for today between 4&7, so see what he comes up with that others haven’t so far.
TBH I’m happing to kick VM into touch and use Freeview box when my contract expires…So after almost 10 days without a satisfactory TV service, I’m no further forward than I was when I called in the problem on 12th Nov.😡😡😡😡😡
