Forum Discussion

JohnM007's avatar
JohnM007
Joining in
2 months ago

TV pixelation problems

I have been having nothing but trouble with my TV service pixelating on all channels. It varies in how often and when it happens, so very intermittent in nature. had first engineer visit Wednesday 1...
Matthew_ML's avatar
Matthew_ML
Forum Team
2 months ago

Hey JohnM007, thank you for reaching out and I am so sorry to hear you are having some issues with your TV services, also a very warm welcome to the community.

How did the engineer visit go, did they manage to fix this at all?

JohnM007's avatar
JohnM007
Joining in
2 months ago

Hi, once again a waste of time sending technicians, as they are very limited in their skills and ability to resolve any complex networks issue. I’m completely exhausted and given up on trying to communicate a simple ongoing issue, with farmed out Indian call centres. So I’ve thrown the towel in and will look at sky upon my renewal next year….You can only bang your head against the wall until it hurts too much and you give up. So to summarise I will allow 8 weeks and if the problem is not resolved, seek a letter of deadlock and take it from there !!!!

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 months ago

    Thanks for coming back to us JohnM007, and we're sorry that this is still ongoing.

    Check out the envelope in the top right hand corner for a private message from me and I'll seek to take on your case and seek to have this resolved as soon as possible for you.

    Thanks,

    David_Bn