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TV package problem

imcmahon44
Joining in

2 weeks ago - last edited 2 weeks ago by Moderator

Hello Beth,
My father has your TV package and he has this problem also. Can you tell me what I should do?

 

 

 

[MOD EDIT: Post split to create own thread]

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japitts
Very Insightful Person
Very Insightful Person

2 weeks ago

@imcmahon44 

To begin with, it's much better to start your own post explaining the problems you/your relative has, not add "me too" to someone else's - yours has now been moved off to its own thread.

Is this pixellation on... live TV? Recorded programmes? OnDemand? These are handled differently and thus would indicate different problems. Picture breakup on live TV is usually a signal fault. Recordings could indicate a hard drive issue.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Carley_S
Forum Team
Forum Team

2 weeks ago

Hi @imcmahon44 

Welcome back to the community forums 

Sorry to hear your father is having issues with their service at this time. 

Are you able to provide the details of this issue here so we can support further? Do not post any account or sensitive information publicly, just explain the details of what the issue is their having and we can support you here. 

Here to help 🙂
Virgin Media Forums Agent
Carley
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