Security certificate error message

[birdiegirl1234]

My mum has just got a v6 box and is unable to view any apps she gets a security certificate message.  Scrolling through all the boards I see a number of people had this issue about 3 weeks ago.  Anyone got any ideas on how to fix? 

[Garethcardiff]

Exactly the same in Cardiff, the problem is obviously server side and nothing to do with our boxes.

[SAL25]

Same here. You tube and Help. Happened around the same time. Symbols on the front of the router are flashing

[pdwalker2]

Yep, seems it's a nationwide software issue, most probably their secure certificate has expired, or they're under a cyber attack. Either way not a good look for Virgin. 

[SAL25]

Last night that message appeared just on YouTube and the help setting. This morning it's other apps too. Looking at all the comments here it looks like a widespread problem

[TheBluesBrother]

I can access Youtube from my PC and like everybody else it's a no go with the Televison apps.

[ModTeam]

Hi all, 

We are aware of a certificate error message when trying to watch apps on our boxes.

This has been raised on F011194753. We'll have this fixed as soon as we can. 

Thanks

ModTeam

[SAL25]

Same here. Last night it was just youtube that was the problem. It happened quite suddenly,  Now this morning it's the other apps too. I can only get Netflix as well

[Jonesey]

Getting exactly the same here in Bristol. Prime works fine on my laptop but not on any TV 

[Technovice101]

I have the same thing in South Yorkshire,  I have a tivo box.  Have rebooted but to no avail.  Trying to report it is nigh on impossible.  They sent me a link which did not work..  does anyone know th number to call these days.  I have had trouble calling as 02 only seem to want to deal with broadband and mobile.  Any advice or good phone numbers appreciated. Thanks

[Jonesey]

Interestingly, I can access Prime by using the App on the TV, just not through channel 205