Forum Discussion

00PeteH's avatar
00PeteH
Joining in
3 months ago
Solved

Relocate V6 box

I too would like help with moving my V6 box to the other side of a room, and currently I'm unable to contact via phone / fault option method as keeps cutting me off when I don't select a number.

  • Kath_P's avatar
    Kath_P
    3 months ago

    Hi 00PeteH, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    This is absolutely something we can arrange for you. You do need to be aware there is a £25 call out charge for this which would be added to your next bill after the visit has been completed. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

  • Kath_P's avatar
    Kath_P
    Forum Team
    3 months ago

    Hi 00PeteH, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    This is absolutely something we can arrange for you. You do need to be aware there is a £25 call out charge for this which would be added to your next bill after the visit has been completed. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

  • Kath_P's avatar
    Kath_P
    Forum Team
    3 months ago

    Hi 00PeteH, 

    Thanks for sticking with me via private message to confirm your information. 🤩

    I have booked you in for the next available appointment and sent you details of the appointment via direct message. 

    Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this by replying directly to the direct message and we can support you further. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

    Let us know how the appointment goes. 😊

    Take care.