Forum Discussion

dartguru's avatar
dartguru
Dialled in
2 years ago

Playing Trigger Point

I'm trying to play any season one episode from ITVX, I select the episode and the screen goes black. That's it, no episode ever starts.  I've pressed pause and play and it pauses and plays, but does...
japitts's avatar
japitts
Very Insightful Person
2 years ago

Are you selecting the episode from the ITV app, or from the EPG directly? I've tried S1 E1 from the V6 menu system and it's worked fine first time.

  • dartguru's avatar
    dartguru
    Dialled in
    2 years ago

    From ITVX.  Weirdly, we have a second V6 box in another room, and it goes into S1E5 without a problem.

    • slowstar's avatar
      slowstar
      Up to speed
      2 years ago

      Same here - happend just now - black on itv x on v6 box

    • Lee_R's avatar
      Lee_R
      Forum Team
      2 years ago

      Hi slowstar thanks for getting back to us.

      I am sorry to hear your ITVX is still giving you concerns.  Please can you update us with how it has been for you since you last posted?

      Regards

      Lee_R

      • slowstar's avatar
        slowstar
        Up to speed
        2 years ago

        Hi Lee_R

        thank you for your response - When i go into itvx on the app (v6 box) and pressed a seriouse of what they were showing - i pressed play and nothing and black screen .. I have done what @Japitts had surggested - That is open app go to the search box - see "trending" i clicked on "Trigger point"  - Then it loaded and starting playing 🙂

        So now i just wait for ItvX to load and i go straight to searchbar 

        fingers crossed i do not have this issue again 

        If it happens again what would you advise ? Any tips for future?

        thanks again to you & Japitts

        slowstar