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Move virgin box to another room

Figi810
Joining in

Hi there, looking for help moving our virgin box to another room.

8 REPLIES 8

newapollo
Very Insightful Person
Very Insightful Person

Which 'box' do you want moving? (The forum team don't actively monitor the chat/natter forums, so if you advise which box you have then we can move your post to the correct forum)

Is this a new installation? If not there would be a £25 non fault call out charge (it used to be £99) to do the work you require

You can call  150 from a Virgin landline, or 0345 454 1111, option 2 (Faults)  When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you (once we place the post in the appropriate forum)  and arrange a tech visit.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi there, thanks for coming back to me.  It's the box we have upstairs in our bedroom, we would like it moved to another bedroom at the other side of the house.

japitts
Very Insightful Person
Very Insightful Person

Is this a TV box? Or a broadband router?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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The Box in the Bedroom, the Hub or is it a 2nd TV box?

If the Hub,

Why not run a cable from the the hub to the other side of the house. You could then plug that into another Router which would then be a Cable hub & WiFi access point. I have used a "Tenda AC23 AC2100 Smart WiFi Router" in this type of configuration for the last year.

It's the tv box 

jpeg1
Alessandro Volta

Blood and stones...

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

John_GS
Forum Team
Forum Team

Hi, @Figi810 

Thanks for posting and welcome to the community.

We'll be happy to arrange a visit for you, it is £25 as advised via the thread.

I'll send you a PM now to book this in.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @Figi810 

Thanks for joining me on PM and allowing me to resolve this for you 🙂

Please do let u know how the visit goes and if you need further assistance.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill