on 10-05-2024 20:02
Hi there, looking for help moving our virgin box to another room.
on 10-05-2024 21:45
Which 'box' do you want moving? (The forum team don't actively monitor the chat/natter forums, so if you advise which box you have then we can move your post to the correct forum)
Is this a new installation? If not there would be a £25 non fault call out charge (it used to be £99) to do the work you require
You can call 150 from a Virgin landline, or 0345 454 1111, option 2 (Faults) When calling Faults ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.
Or wait a day or two and a member of the Forum Team should pick this up for you (once we place the post in the appropriate forum) and arrange a tech visit.
on 11-05-2024 10:20
Hi there, thanks for coming back to me. It's the box we have upstairs in our bedroom, we would like it moved to another bedroom at the other side of the house.
on 11-05-2024 10:36
Is this a TV box? Or a broadband router?
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on 11-05-2024 11:50
The Box in the Bedroom, the Hub or is it a 2nd TV box?
If the Hub,
Why not run a cable from the the hub to the other side of the house. You could then plug that into another Router which would then be a Cable hub & WiFi access point. I have used a "Tenda AC23 AC2100 Smart WiFi Router" in this type of configuration for the last year.
on 11-05-2024 14:01
It's the tv box
on 11-05-2024 14:04
Blood and stones...
on 13-05-2024 14:23
Hi, @Figi810
Thanks for posting and welcome to the community.
We'll be happy to arrange a visit for you, it is £25 as advised via the thread.
I'll send you a PM now to book this in.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 16-05-2024 11:06
Hi @Figi810
Thanks for joining me on PM and allowing me to resolve this for you 🙂
Please do let u know how the visit goes and if you need further assistance.
Best wishes.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill