Channel have bad pixelation and interferance

[mikeyh68]

Several of my channels have started getting really terrible interference and are unwatchable ie 154, 174. What's going on - this isn't the service I pay for

[japitts]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Paul_DN]

Hi mikeyh68,

Thank you for reaching out to us in our community and welcome, it has been a while, sorry to see you have been facing issues with a couple of channels, as advised by japitts this is generally a signal fault, if you have rebooted the box and there are not faults showing on our Service Status, then you can try running further checks Via your Online Account.

Regards

Paul.