Can I upgrade my additional TV box to a V6 box?

[jhmarshall]

Hi.  I have a Tivo box (SMT-C7100) as an'Additional TV Box' on my contract.  I would like to stream Amazon Prime through it but I believe it doesn't support it and I would need a V6 box instead.  How can I get my box upgraded to a V6 box and will there be any additional cost?  Thanks.

[japitts · Accepted solution]

TiVo's are being actively retired now, and replaced with V6 in the event of any fault being diagnosed. Does your TiVo have any service faults?

I ask, because that's probably the easiest way to get a V6 upgrade. You could contact CS to request one, but be very prepared for a sales pitch on a TV360 "upgrade" that is a whole other can of worms - and should not be undertaken without full awareness.

[jhmarshall]

Thanks for the help.  For anyone else looking to do the same upgrade, I used the live chat under the 'upgrade my package' option.  As japitts commented, initially my request for a V6 box became "We can swap the current TiVo box to Tv 360".  I challenged this on the basis of having another V6 box in the house and wanting the new box to work the same as that one.  This worked and a new V6 box should turn up on Tuesday. 🙂  Oh, the cost was a one-off £35.