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2nd box V6 box not used for over 30 days.

DavidCrowther52
Joining in

on ‎03-08-2024 12:18

As I’m about to go live with 360 I’ve tried to access my 2nd v6 that I haven’t used for a while.

it stops at “not used for over 30 days” and directs to code M58.

M58 says (paraphrase) “whoops this code doesn’t exist!”

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4 REPLIES 4

newapollo
Very Insightful Person
Very Insightful Person

on ‎03-08-2024 15:21

Hi DavidCrowther52 

If a box hasn't been used for around 30 days then it it de-activated and will need reactivating.

Try calling the activation number on 0800 953 9500 to reactivate the set top box.

Have your account and area number handy, and the serial number for the 2nd box.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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japitts
Very Insightful Person
Very Insightful Person

on ‎03-08-2024 21:12

What do you mean by "about to go live with TV360"?

TV360 is a completely different TV platform to TiVo/V6 and runs fundamentally different software.

If your account is now expecting to run TV360, no TiVo-software box is going to work.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Roger_Gooner
Alessandro Volta

on ‎05-08-2024 18:13

I suspect that the second V6 still needs to be activated because it's effective dead on the OP's account and cannot be accessed for the migration to the 360.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection
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Daniel_Et
Forum Team
Forum Team

on ‎07-08-2024 18:44

Hi @DavidCrowther52 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔

Just to confirm, have you tried searching for the error code "M58" here and following all the advice provided? The search box appears to be recognising that error code.

Please pop back to us at your earliest convenience.

Thank you for your support @newapollo, @japitts and @Roger_Gooner 👍

Regards,
Daniel

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