[habbsy]

On Thursday evening my box refused to play any of my recordings, so I rebooted the box and lost all my recordings and planned recordings. Busy day on Friday so did not report it, but put in a few planned recordings and about 8 hours was recorded. Saturday morning all recordings and planned recordings have gone again. Contacted Virgin via whatsapp and 2 different people have told me its because the disc was full and to unset auto delete. my disc was 42% full on Thursday 2% yesterday, but they just insisted I unset auto delete and see what happens. 

[Daniel_Et]

Hi @habbsy, thank you for your post.

We're sorry to hear about the problems you've been having 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel