error code Tm4/19/10-1-200000 error is t

[Craig1982W]

Hello I’ve tried to upgrade to tv360 through my TiVo box but keep receiving error code Tm4/19/10-1-200000 is there any way I can resolve this without the need for an engineer ?

[Kath_F]

Hi Craig1982W, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with upgrading to 360. In order for the update to be sent to your V6 box, you would need to update your package to include 360. You can do this by speaking to the team on 150 / 0345 454 1111. They can arrange for the 360 upgrade and you'll receive a new remote control in the post. Once received, the upgrade can then be done remotely via the box. 

Let us know if you have any further queries or questions 🙂

Thanks,