Virgin Media keep promising to send me a tv360 but they don't!!! Appalling serivce.

[skinnybloke]

I signed a new contract with Virgin Media on the 4th of June, including TV 360.

I have yet to receive the new handset.

The first I contacted them I was told they had ordered me a handset and I would receive it in 3-5 days. Nothing.

The second time I contacted them about 2 weeks later, I spent about 40 minutes on the phone with a lady who, for whatever reason, could not order me a handset. She eventually said she needed to speak to her supervisor and she would get back to me. She never got back to me.

The third time I contacted them, the lady I spoke to said that she would order me a handset, which would arrive in 2-3 days. Again, nothing.

How do I get a TV360 handset? Why is Virgin Media support such a shambles?

[Alex_RM]

Hi skinnybloke,

Thanks for posting and sorry to hear there's some issues with the equipment.

Whilst package changes aren't something we do via the forum, I've popped you over a private message to get a few more details on what's already been agreed.

Alex_Rm