Forum Discussion

Melvil_Dewey's avatar
Melvil_Dewey
On our wavelength
2 years ago
Solved

VM Phone Help (150) appears to have changed for the worse

Firstly I am addressing this board because I could not see one that deals specifically   with customer service. Please move this message if necessary. I am having problems with my TV and phoned VM a...
  • roy247's avatar
    roy247
    2 years ago

    From a quick google search it says the help line is only open until 6pm Saturday and Sunday, I did think it was later than that, Monday to Friday it's to 9pm, 

    When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

    If you say what the problems are you might receive some helpful advice or the forum team might respond.

     

roy247's avatar
roy247
Hero
2 years ago

From a quick google search it says the help line is only open until 6pm Saturday and Sunday, I did think it was later than that, Monday to Friday it's to 9pm, 

When phoning choose the option to report a fault, then ignore all the options offered and you should then be placed into a queue to speak to someone.

If you say what the problems are you might receive some helpful advice or the forum team might respond.

 

  • Melvil_Dewey's avatar
    Melvil_Dewey
    On our wavelength
    2 years ago

    Thanks for the reply. Your suggestion about ignoring everything and just waiting for a human being to appear fits in with what I have sometimes found with other helplines. I shall definitely use it with VM in future.

    Regarding the actual TV problem I looked up some of the error codes appearing on the TV and found it is related to not being able to access catch up and on demand services. I have a Powerlink booster supplied by VM connected by Ethernet cable to my V6 box. I think this may be the problem. I spoke to VM the following day and they arranged to have an engineer come this week.