Forum Discussion

sbarts's avatar
sbarts
Tuning in
2 years ago
Solved

Updating V6 to 360

Hi

How do i go about apply to update my V6 box to 360 firmware? I see instructions on how to do it but i need to obtain the new remote first and can't find anywhere how I can request to be sent that. Also the option to update my box isn't shown in any of the menus as it's described in the instructions.

Thanks

Simon

  • newapollo's avatar
    newapollo
    2 years ago

    The Tivo box would need to be swapped out for a 360 mini box which doesn't have a hard drive, you would therefore lose the additional recording facilities.  Also you can't transfer recordings from either your V6 or tivo to the 360 system and  you would need to set up all of your series links again.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 years ago

    Firstly, the change from V6 (TiVO) to V360 (Horizon) is migration to a completely different TV firmware platform. It is NOT AN UPGRADE. Make sure you really want to jump ship, as there is no way of reversing the change. Have a read of the threads here & find out what facilities you are losing by moving, as these are not publicised by VM.

    If you do decide to change, you need to ring customer services, who will send out the Horizon voice remote. When this arrives you will then find an app on your V6 box to start the firmware migration.

  • Zach_R's avatar
    Zach_R
    Forum Team
    2 years ago

    Hi sbarts,

    Thank you for your post and welcome back to our community forums. We're here to help.

    As nodrogd has mentioned, this would change the firmware and once changed it cannot be reversed. Have you already discussed this with the team? If so, what have they advised? Have you decided to go ahead with the change?

    Thanks,
     

    • sbarts's avatar
      sbarts
      Tuning in
      2 years ago

      Hi. Thanks for replying. I did contract the support team but they said their system wouldn’t let them flag my v6 box for an update although I’m not sure why. The only question I had about having the new firmware is would it impact my TiVo 500 box? If not it’s something I’d like to do if possible

      • newapollo's avatar
        newapollo
        Very Insightful Person
        2 years ago

        The Tivo box would need to be swapped out for a 360 mini box which doesn't have a hard drive, you would therefore lose the additional recording facilities.  Also you can't transfer recordings from either your V6 or tivo to the 360 system and  you would need to set up all of your series links again.

  • sbarts's avatar
    sbarts
    Tuning in
    2 years ago

    Is anyone able to help why apparently my v6 box can’t have the 360 firmware? That’s what I was told when I tried to request the change. Thanks

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      2 years ago

      Hi sbarts,

      When did you speak with the team?

      I can't see anything on our system to suggest this was advised?

      • sbarts's avatar
        sbarts
        Tuning in
        2 years ago

        Hi. Spoke them via WhatsApp last weekend. They told me there was no option showing to update the v6 box and then quoted me for  2 v6 boxes and a broadband update.