TM3/19/10-1-200000

[DSI]

I am also having this issue.  Based on other forum posts, I'm somewhat wary of even trying the upgrade now, but as I feel entitled to access the TV channels I'm paying for I would quite like someone to (a) inform me of how to access the upgrade and (b) reassure me that I can expect it to work.

(NB - I did follow the QR code as advised on the error message which just initiated a ridiculous cycle with a chatbot that was not able to offer any info or resolution).

[DSI]

Quick update - just noticed that after rebooting the box the error code has changed to Tm4/19/10-1-200000

[DSI]

Any chance of a reply on this from someone at VirginMedia?  I also texted the whatsapp number (using the number which was given to me by the chatbot - which is wrong / out of date - and generates an auto message saying to text a different number) and have had no response in over 48 hours.  So poor.

[Akua_A]

Hi @DSI 

Welcome back to our community forums and thank you for your post. Sorry to hear you are having issues when trying to process your 360 upgrade. We can understand the frustration caused. We can however see that this order was recently processed with our team. Do you need any further help from us regarding this?

Thanks,